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Babalwa Magoqwana

Local government call centres

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Teaser:

Who benefits from the services of the local government call centres? Is it the citizen/customer or municipal managers who want a public relations outfit to give a brave face to their bungling? There are no easy answers to these questions as there are many factors at play, writes Babalwa Magoqwana.

Tags: 
call centres
Gear
Employment relation
Author: 
Babalwa Magoqwana
Theme: 
In the workplace
Terms: 
Economy
Unemployment
Volume: 
Vol 36 No 1 March/April 2012
2012
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